American Audio HD88CC5 Specifications download pdf (Page 127)

126

Standard Terms & Conditions

STANDARD TERMS AND CONDITIONS

Dealers

Net 30 on approved credit

Dealers

$50.00 minimum purchase order (product only, no accessories included)

Each order stands alone; no additional items may be added after PO is transmitted.

Xantech LLC Dealer Return Policy

Xantech will not accept unauthorized products for repairs or returns.

To request a Return Authorization (RA) please contact Xantech Tech Support Department at (800) 843-5465 and follow auto-attendant prompts.

IN WARRANTY PRODUCT

Products sold by Xantech LLC are covered under the Limited Warranty Policy printed in the Xantech Price Sheet. This Policy covers parts and labor on all

products for one full year from the date of purchase unless stated otherwise in the warranty statement. Xantech LLC has a repair or replace policy with respect

to defective product within the warranty period. Items that cannot be repaired will be replaced at no charge to the dealer.

A Return Authorization (RA) is required for In Warranty Product. Dealer must provide documentation in the form of proof of purchase i.e., copy of invoice at

the time of return request. All In-Warranty products returned for repair will be inspected for damage/abuse upon receipt at Xantech. Product deemed abused by

Xantech will be subject to repair charges at the discretion of the inbound Inspector.

DOA Products: Xantech will Repair or Replace initial failure units at its discretion. In the event of an advanced replacement unit is sent, the Dealer will be

charged for the replacement unit. When the defective unit is returned it will be inspected. If found to be defective Xantech will issue a Credit to the Dealer

account. Returned product that is cosmetically damaged or missing parts will be issued a Credit less the cost of repairing the damage or replacing the missing

parts. If the DOA unit is inspected and no problem is found (NPF) it will be returned to the dealer and no Credit issued. See Details section below for shipping

information, product listing requiring Technical Support Pre-Authorization and other critical information.

Xantech will return product to dealer via UPS at no charge. If product inspected is determined not to be defective i.e., No Problem Found (NPF) it will be

returned to the dealer via UPS. UPS charges will be billed to the dealers account. If a dealer or distributor ships units to Xantech with an approved RA via ex-

pedited freight, Xantech will return the repaired or replaced item using the same shipping methodology. (Ex: UPS Red inbound, UPS Red return to customer).

OUT OF WARRANTY PRODUCT

A Return Authorization (RA) is required for Out Of Warranty Product. Out Of Warranty product sent in for repair will be inspected by Xantech LLC. An estimate

indicating the cost of parts and labor to repair the product will be provided to the dealer prior to the commencement of any work. Dealer will be required to

approve the estimate via email or fax. If the unit is deemed not to be repairable it will be sent back to the dealer. Repaired product will be returned to the dealer

via UPS. UPS charges will be billed to the dealers account. Hourly rate for repair is $60.00.

NEW PRODUCT RETURNS/STOCK BALANCE REQUESTS

New product being returned for stock balance requests will incur a 20% Restocking Charge. The Restocking Charge will be waived if the request for return is

made within thirty (30) days of purchase. All Authorized products issued with a Return Authorization (RA) for Credit will be subject to inspection. Returned

product must be in brand new factory sealed boxes, in the current sales catalog and in fully resalable condition. Xantech LLC will not authorize product

returns/exchanges after 120 days. Product returned in poor condition will be rejected and sent back to the dealer via UPS. UPS charges will be billed to the

dealers account.

DETAILS

PACKAGING RETURN SHIPMENT

Product being returned to Xantech LLC for In Warranty or Out Of Warranty repair will need to be packaged securely in order to avoid damage. All PA ampli-

ﬁ ers, MRC Controllers and SPLCD Touch panels will need to be returned in its original Xantech box with packing in order to avoid damaging the product in-

transit. Products received at Xantech in sub-standard packaging will not be serviced. Xantech will send you an appropriate box to return product if requested.

There will be a charge for this service.

TECHNICAL SUPPORT PRE-AUTHORIZATION

Certain products require a Pre-Authorization from our Technical Support Department prior to a Return Authorization (RA) being issued. Please call our Techni-

cal Support Department at 800 843-5465 and Press 2 to for tech support, if you have a problem with any of the following products: Any MX/MRC Controller

or Keypad, SmartPad LCD (any model), ZPR68 (any version), any PA series ampliﬁ er, PM110, LM110, WPK (any version), RT8, RT1610, RAT1, URC2 (any

version), MAC1, IRS232, IRS232A, RS2321X8, 590-10, BXAUDIO, DDS (Digi-5), HDMI, HD44 series, HD88 series, Xantech Source Components.

SHIPPING LABEL REQUIRED

All authorized products returned to Xantech for Repair or Return must have a Xantech Return Authorization (RA) Shipping Label taped to the outside of the

box. Returns sent without this label will be refused at the dock. A copy of the RA must be placed inside the box. These documents will be sent to the dealer via

email or fax.

TIME LIMIT TO RETURN

When a Return Authorization (RA) is issued a dealer or distributor will have 30 days from that date to return the product to Xantech. The RA will be cancelled

and product refused at the dock after the 30-day window elapses. Xantech LLC reserves the right to accept or refuse any request for repair or credit based on,

but not limited to: Past Due Accounts, Unresolved Credit Issues, Legal Action or abuse of the stated Return Policy. Policies, Rules, Regulations and Restric-

tions are subject to change at any time.

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American Audio HD88CC5 Specifications Page 127

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